September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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JTLS-GO Release Procedure and Help Desk Support
International User’s ConferenceSeptember 2017
Rolands& Associates EngineeringTeamis accessibletoyou and [email protected]:jtls_support(Voice, text, images)IndividualEngineer EmailsTelephone
JTLS Help Desk
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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Engineering Team monitors this emailDatabase, Java, GIS, Model, C4I, Cybersecurity, Documentation, TravelRespondto yourapidly.. in less than 24 hours.If no answer, ask again, there is a problem.No protocol or procedure, just ask…
[email protected]
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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…but the more information provided in initial email, the faster the turnaround:JTLS VersionCEP Traces, Java Exception WindowAny Error MessagesUrgent?ExerciseRelated?Tell Us, and provide a phone numberNo Classified Information please.
[email protected]
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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Current Release of JTLS GO is 5.0.8.0As a minimum, formal release every 3 monthsCoincides with latest Java releaseInternal releases created more frequentlyEngineers travel with latest releaseSometimes emergency releases
JTLS Release Procedures
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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We temporarily stop coding and testing.All installation files (Linux) and Documentation (pdf) are compressed into 4 files.We resume development and testingFiles are uploaded tosftpand AMRDEC SafeFront office sends an email announcementsftpIP address, usernameFront Desk provides password by phoneEngineers may provide password by Skype
JTLS Release Procedures
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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Your security restrictions may affect your ability to download JTLS.OursftpIP address (50.242.125.141) must be whitelisted on your organization firewallIf we provide JTLS on Removable Media (DVD)It must be encrypted with 7zip software
Security and Releases
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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[email protected] the bestmethodDon’t get stuck, ask.Your feedback helps us build a better JTLS!Require your staff to download and install the latest release.
Wrap Up
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation
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