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Jeannie Couper, MSN, RN-BCSeton Hall UniversityMay 2, 2012
QSEN in Practice
QSEN Competency 2: Team Work and CollaborationDefinition:Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care(QSEN, 2012).
KnowledgeDescribe own strengths, limitations, and values in functioning as a member of a teamSkillsDemonstrate awareness of own strengths and limitations as a team memberInitiate plan for self-development as a team memberAct with integrity, consistency and respect for differing viewsAttributesAcknowledge own potential to contribute to effective team functioningAppreciate importance of intra- and inter-professional collaboration
Cronenwett et al., 2007
QSEN Competency 2:Team Work and CollaborationProgram Outcome:Collaborate with members of the health care team in planning, guiding, coordinating and evaluating nursing practice .Course Objective:Utilize the critical thinking process to generate outcome oriented clinical judgment.
KnowledgeAnalyze how personal development is affecting your function as a team memberSkillsPlan for continued growth thru self-reflection and journalingEvaluate personal growth and developmentAdvocate for patientActively assist teamDelegate to CNAAttitudesAppreciate importance of intra- and inter-professional collaboration: build community and team via mutual respect and shared decision-making
Cronenwett et al., 2007;Sherwood& Drenkard, 2007;Zimmerman& Ramirez, 2007;Hall, et al., 2007
QSEN Competency 5:Safety
Definition:Minimize risk of harm to patients and providers through both system effectiveness and individual performance(QSEN, 2012).Knowledge Skills AttitudesDelineate general categoriesCommunicate observationsValue own roleof errors and hazards in or concerns related to in preventingcare hazards and errors to errorspatients, families, andhealth care team
Cronenwett et al. (2007)
QSEN Competency 5:Safety
Program OutcomeDemonstrate interpersonal, clinical, and technological skills consistent with the standards and guidelines of professional nursing practice.Course Objective:Utilize the SBAR-R approach for communication with healthcare team. Promoting and maintaining safety for patients.Knowledge Skills AttitudeExplore categories ofUtilize the revised SBAR*Reflect on yourerrors and potential approach in giving handoff practice;*List 2hazards in providing communication with staff things learned handoff report from your patient;*Explainwhereandhownurses intercede to promote safety
Cronenwett et al., 2007; Sherwood&Drenkard, 2007; Zimmerman & Ramirez, 2007; Hall, et al., 2007;Grbach & Vincent,2007)
Clinical education: Integration Required!
2.Identify a problem or need that arose during your observation in the PICU. Explain the circumstances of the problem including who, what, when, where, and how urgent the problem was.a. Identify the knowledge required by the staff nurse to solve the problem.b. Analyze steps taken by nurse to solve the problem.c. Evaluate collaborative efforts of health care team members in helping to solve the problem.d. Consider other possible solutions to the problem.3. Discuss how the staff nurse’s participation in clinical decision making relates to improved patient outcomes and job satisfaction.
Cronenwett, L et al. (2007). Quality and safety education for nurses.Nursing Outlook, 55(3),122-131.Grbach, W. & Vincent, L. (2008). Reformulating SBAR to “I-SBAR-R”. Accessed at, L., Scott, S. & Cox, K. (2007). Interprofessional curriculum in patient safety and quality improvement. Accessed at, G. & Drenkard, K. (2007). Quality and safety curricula in nursing education: Matching practice realities.Nursing Outlook, 55(3),151-155Smith, E. L., Cronenwett, L., & Sherwood, G. (2007).Nursing Outlook, 55(3), 132-137.Zimmerman, R. & Ramirez, Y. (2011). A universal template for designing QSEN learning activities: Setting expectations using KSAs. Accessed at





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