Effective interpersonal communication strategies

Effective interpersonal communication strategies
Chapter 6
Key Vocabulary
Chart on page 113Definitions throughout chapter—look for boldfaced words.
Interpersonal Relationships
Key Point: duration & intimacy help define interpersonal relationships & shape communication decisionsUse the italicized information in the chart on page 114 to define the following:High IntimacyLow IntimacyLong DurationShort Duration
Expectations in Interpersonal Social Situations
Use the chart on page 115 to define the following:Formal & Informal situationsPersonal/Private expectationsProfessional/Academic expectations
Strategies for Effective Communication Decisions
Be AssertiveBe CourteousUse TactBe SpecificMake It Relevant
Strategies for Effective Communication Decisions Continued
Mean ItChoose the Appropriate Level of UsageMonitor Body LanguageCommunicate with Paralanguage:Volume, Rate, Inflection
Applying Decision-Making Strategies in Everyday Communication
Making Introductions:Introduce others by providing:Names, Relationship, RelevanceIntroducing yourselfFollow above guidelines for introducing others
Active listening during introductions:
Listen carefullyMake a “name note”Make eye contactShake handsSmileSpeak
Applying Decision-Making Strategies in Everyday Communication continued:
Making Requests:Figure out who is able to help youDecide how assertive you should beBe specificDetermine the best situationCommunicate a time frame
Applying Decision-Making Strategies in Everyday Communication continued:
Participating in Conversations:Conversation is verbal or oralConversation is spontaneousConversation is informalConversation involves taking turns
Active Listening During Conversations:
Relevance—allows for a thread of logic to take place from topic to topic within the conversation.Tact—a good conversationalist tries to minimize embarrassmentCourtesy—DON’T INTERRUPTSincerity—good conversationalists are genuinely interested in listening and speaking to others
Applying Decision-Making Strategies in Everyday Communication continued:
Telephone Conversations:Speak clearlyReduce interferenceGet to the messageRespect thecaller’s time