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Presentation for the Society of Adjudicators and RegulatorsNovember 3, 2016
Supportingself-represented people
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A public legal education and information (PLE) organization, 40-years old, with provincial mandateMultiple long- and short-term funding sourcesLong-term funders include LAO, DOJ, and LFOHallmarksof CLEO’swork:Legal accuracyClearlanguage and designReflects real-worldexperienceFocus on needs of marginalized/ low-income people
Who is CLEO?
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CLEO’s publications work
Produce and disseminate high-quality legal information, in [free] print and online100 titles10 languagesPrint copies ordered and distributed by community and legal organizations across Ontariowww.cleo.on.ca
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CLEO: supporting PLEI in Ontario
Carries out range of activities through CLEO’s “Centre for Research & Innovation”Shares and builds knowledge through the PLE Learning ExchangeCarries out foundational PLEI researchSupports intermediaries and building partnershipsProposes and carries out specialprojects
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Introducing Steps to Justice
Signature initiative of The Action Group on AccessImpetus for partnership-building and collaborationCollaborativeproject of major justice sector organizationsContent builds on and existing resourcesCo-brand conveys reliability and qualityUpdated content will be automatically available through numerous entry points – no “wrong door”
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MobileResponsive
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Content automatically responds to user display settings, displaying content in a 1 or 2 column with key elementsfollowing one another
Structure of Content
List of sub-topics within each area of law7-15 common questions within each sub-topicEach question & answer is comprised of:AnswerNext steps: 3-5 concrete practical steps to guide the userYou may need: links to forms, templates, checklists, referral information, etc.RelatedquestionsGet help from someoneLearn moreGlossary
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Sharing Options
To enable others to embedthis informationon their websitesFlexible options re: what each websitecanfeature, level of detailAutomatically updatedembedded content fed into external websites to ensure accuracy and currency
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An example of how a Legal Topic Embed for Housing Law would look
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An example of how a Legal Topic – Sub Topic embed for Housing Law - Eviction would look
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An example of how a full question embed would look
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An example of how content embeds look on other websites
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An example of how content embeds look on other websites
Recap: So, What’sNew?
At core: reliable and concrete “practical next steps”, with links to forms, templates, checklists, referral information, etc.Collaborativewebsite – working together rather than in silosCo-brandingwith stakeholders to convey reliability and qualityMakeautomatically updated content available through numerous entry points – no “wrong door”
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Guiding Principles for Content
User-based – topics, writing level, design, navigationConcrete “next steps” – process oriented, things to think about, things that can happen, etc.Conversational, engaging tone – speak directly to user as “you”Adhere to common style guideAdopt process for regular review and updates
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Contentcommittee(s)Ensurethetaxonomyincludes:Key topic areasHigh demand issues and practical concerns for the userReviewtaxonomy every six monthsIdentifycontent reviewers and developers (on specific topics)Members to represent diverse(user-based)perspectives,regionaldiversity, legal experts from all sectors
CollaborativeStructure
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Content reviewersanddevelopersReviewcontent of “answers” and next steps for:legal accuracy“real-world” accuracy (for intended users)practical relevance of next stepsappropriateness of related resourcesup-to-date and quality referral informationDraft initial content in particular topic areas of expertisePeriodic accuracy check-ins; process to stay abreast of “under the radar” changes
CollaborativeStructure
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Next Steps
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Developing content in consumer, social assistance, refugee lawUser testing to get feedback on:Design of the siteComprehension of the contentIncrease interactivityDecision trees to allow people to find information more easilyTranslation
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Julie MathewsCLEO(Community Legal EducationOntario)julie.mathews@cleo.on.cawww.cleo.on.ca
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