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CalAct%20Presentation%20OCACCESS%20Online%20April%202017b

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What is OCACCESS Online?
Fastand convenient reservation toolAccessiblethrough your computer, smartphone or tabletBook, canceland/or check on your currently booked and previous rides
Why Do We Need Web Booking?
Reduce thenumberof callsinto theSolution CenterImprove Solution Center efficiencyMore efficient utilization of staffImproved customer experienceEasyConvenientTime-saving
Solution Center Statistics
Technology at It’s Best
How We Got Started
Negotiations with Trapeze on the Web module…OCTABoard Approval
OCACCESS Online Brand
Developname, logo, look and feel of the websiteIncorporate OCACCESS Online into existing OCTA webpageUser friendlyMeaningful and cost effective
Soft Rollout
Phone survey conducted to select interested participantsOne-on-one customer training with an average of 30-minute sessionsCurrently over 500 unique usersOver 14,500 rides bookedApplication benefits home care centers, which book multiple rides at the same timeIt was also welcomed by relatives who live away from their loved ones
Log-in Page
Home Page
Booking a Trip
Trip Details
Smartphone View
Next Steps
Version 16Install and testing by existing ACCESS customersEvaluate customer acceptance and satisfactionOfficial Rollout…YEA!!Expandto includecashless fare payment – EZ WalletIntegration between EZ Wallet other transit options
EZWallet
Allowsfor cashless farecollectionReducesthe time at ACCESS pick uplocationsImprovedcustomerexperienceExpeditesaccounting process for cashfares
EZ Wallet Option on Web

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CalAct%20Presentation%20OCACCESS%20Online%20April%202017b