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Trip-Card

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Is a Trip Card the Answer?
YESWhen it’s truly student travel.When more than one student is traveling.When a TWU employee is traveling with the students.NOA student is traveling by herself.The students are traveling as TWU employees rather than students.Even if they’re student employees.
How to Receive a Trip Card
Complete theRequestfor Trip Cardform.Requestat least 10 business days before trip begins.International trips requirea 20business day lead time.Accuracy matters.E-mail therequest [email protected] email confirmationFivedays before trip – look for e-mail regarding pickup.Traveler must pick up card in person and present photo ID.Traveler will need to create PIN using provided instructions.
Allowed
Baggage feesHotelcosts – employee and studentMeals – employee and studentParkingTaxis/Shuttles/Lyft/Uber/BusesIncidentalsTickets/Admission costsGas for rental carsRental carsAll TWU employee chaperoneexpenses
Disallowed
Personal ItemsHygiene, reading material, medicineAlcoholWeapons/ammunitionNot many types of purchases will decline. This is to make sure all possible needs of our students are covered. This also means it’s easy to make disallowed purchases.Be mindful of this while traveling with a Trip Card.
Troubleshooting
Charge is declinedTry againBe certain to use the correct PINAt a gas pump? Use correct zip code.Still declining:During business hours? Call the Travel Coordinator at 940-898-3359.Outside of business hours? Call Citibank at the number on the back of your card.Outside of business hours and Citibank can’t help you? Text the emergency number on the informationsheetprovidedwhen you picked up the Trip Card.Have a Plan BWe will do our very best to make sure the card will work in your situation, but never travel without a backup plan.If you use personal funds, you will be reimbursed asap via Check Request once you return.

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