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Quality of Work Productivity and Outcomes -

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Quality of Work Productivity and Outcomes
About Dominion Urgent Care Family Care Health Center
Serve people achievehealthy livesRestoremaximum health levelsEnable our staff and internes reach excellence in healthcare profession
To be admired for the healthcare we provide by all our visitorsTo be known as the best health care providers nationwideContribute to the society by research activities at our organization
Services offered at Dominion Urgent Care Family Practice
General HealthPrevention& WellnessImmunizations
Work/School/Travel Exams HealthImmigrationPhysical ExaminationLaserHair Removal
My internship at Dominion urgent Care Family Practice
Provide help in taking case history of incoming patientsReview the progress that patients are making on daily basisProvide information about the patients to doctors on regular basisOrganize charts to enable patients take medicine on timeHelp patients fill out medical center forms
Learned to communicate with patients and medical health professionalsLearned to take initial interviews of the patientsLearned to work as a part of a team as well on my own in a healthcare setupLearned healthcare profession ethics that must be practices
Poor Quality of Work and its effects on productivity and
Productive inefficiencyCause time, resource and financial lossPoor customerservicesCause patient’s dissatisfaction
Outdated skills of the medical professionalsLess awareness about current medical researchLate at work employeesOverall Performance effected
Analysis of Problems
Resources are routinely ineffectively used and wasted in the process (McLaughlin,1976)Poor organization or resource personsPoor allocation of tasks
Poor CustomerServices
Telephone operators not properly trainedIn house customer care need improvementsLack of mechanism for chain of information about patients curies
Analysis ofProblems cont.
Outdated skills of the medical professionals
Some staff not aware of current researches and techniques in medical fieldMay cause “Shame and Blame” in some situations (Madigosky,Headrick, Nelson, Cox and Anderson, 2006)Dissatisfied patients as a result
Late at work employees
Some of the Non medical staff late at workThey might feel misfits at a healthcare organizationLack if awareness of different medical related procedures
Medical Practices
Hire a medical research consultantArrange worships for medical staff twice a monthProvide financial assistance to medical staff (Doctors and Nurses)This could become a motivational tool for the medical staff to keep updating their medical skills
Management Practices
Hire a management training ConsultantArrange for workshops of different topics related to managementCover topics like customers relations, time management and motivational issues.
I believe that training the Medical Health Center staff with a two fold strategy will not only improve the standard of the medical services offered at Dominion Urgent Care Family Practice but will also enable the non medical professionals, who are indeed an integral part of an organization, to improve their management skills. These training will result in offering the patients with best ever services in comparison to our competitors. The successful implementation of these recommendation would ultimately mean a successful move towards the mission and vision ofDominionUrgent Care FamilyPractice.
Madigosky, W. S.,Headrick, L. A., Nelson, K., Cox, K. R., & Anderson, T.(2006). Changing and sustaining medical students' knowledge, skills, andattitudesabout patient safety and medical fallibility.Academic Medicine,81(1), 94-101.McLaughlin, C. P. (1976). Productivity and Human Services. Health CareManagementReview, 1(4), 47-60. doi:10.1097/00004010-197600140-00009





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Quality of Work Productivity and Outcomes -