Strive to achieve highest possible level of participation and engagement
5. Challenge point made by another
4. Add an insight that is accepted
3. Relate a story and hold interest
2. Restate what is said by others
1. Chit chat(e.g., about the weather, the ride in,yesterday’s sports results, etc.)
6. Coach/instruct/advise(e.g., on how to increase compensation or recognition)
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