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GSIS PENSIONERVERIFICATION INTERVIEW
The Champion INTERVIEWER
Qualities that make up an effective interviewer
The first quality effective verification interviewer possess isperspective.Take the time to understand the perspective of the pensioner or his/her representative being interviewed.
2. Must be a good communicator. Effective communication comes down to two things.Be able to communicate in a way that the pensioner or his/her representative can understand.b. Be a good listener.
Qualities that make up an effective interviewer
3. Preparation is critical to successfulverification interview.It is important that you take the time to properly prepare yourself to conduct the interview.
Qualities that make up an effective interviewer
GSIS letter to the pensioner as proof that we are in partnership with GSIS to do the home visitGSIS Verification form,ballpen, stamp pad,cpwith cam,Objective of the verification interview(Kaalamanbakitkailanganmagsagawangkatanungansapensioner)Appearance ( neatness, ID, Uniform)Emotion of interviewer
4. Clarity in judgment.Purposelytry to make the pensioner or his representative feel comfortable so that they’ll open up and provide accurate information.
Qualities that make up an effective interviewer
5. Lastly, it is essential to bestrategic in your approach.If you haveclearly get the pensioner’sperspective, you are able to communicate well, and have took time to prepare, and apply clarity in your judgment, you’ve set the foundation for developing a solid strategy.
Qualities that make up an effective interviewer
Sample Spiel for Verification Interview
Postman:Good morning, Sir/Mam.Akopoanginyongkartero, Juan dela Cruz.Maaaripobaakongmagsagawangkontingkatanungankay Sir/Mam(name of pensioner).
Representative:Tungkolposaan?
Postman:AngGSISpoaynakikipagtulungansapost office paramadalaw,mangumustaat mag update ngkontingimpormasyonkaySir/MambilangisangGSIS pensioner.
Sample Spiel for Verification Interview
Pensioner/Representative:Sige,tuloypokayo.
Postman:Maramingsalamatpo.(Start with explaining clearly the purpose of the interview and may serve the GSIS letter to the pensioner- as proof of working together or partnership with GSIS. Show also the GSIS Verification Form before starting the interview)
SCENARIO 1: SUCCESSFUL ON THE 1STATTEMPT
Sample Spiel for Verification Interview

After the interview, the postman may now ask to take pictures of :the pensioner holding the GSIS ID (UMID/e-card)pensioner with the interviewer (kartero)UMID/e-card
SCENARIO 1: SUCCESSFUL ON THE 1STATTEMPT
Sample Spiel for Verification Interview
PARTING SPIEL:Pensioner/Representative:Thank you for coming and for taking time to visit us.Postman:You are welcome.Maramingsalamatdinposapagtangapnyosaakin. Justincase,meronpapokayonakailangan,maarinyopoakongtawagansatelephone no.naito( tel. no.).AkongapoulitsiPostman Juan dela Cruz ng Cebu City Post Office.Magandangarawpongmuli.
Sample Spiel for Verification Interview:
Pensioner/Representative: Leaving in another place .
Postman:Maaaripobangmalamanangaddress kungsaanposyakasalukuyangnakatira?If address is provided, write the address in the GSIS Verification Form
SCENARIO 2: REFUSE ENTRY ON THE 1STVISIT
Sample Spiel for Verification Interview:
SCENARIO 2: REFUSE ENTRY ON THE 1STVISIT
Ask also when the pensioner is coming back to his/her original residence. If within 1-2 weeks, the postman shall tell the representative that he will go back for another home visit.This must however be noted and uploaded in the system.
Sample Spiel for Verification Interview:
SCENARIO 2: REFUSE ENTRY ON THE 1STVISIT
If the period cannot be determined and the new address is within the same area, tell the representative that the home visit will be done by another postman who has the delivery jurisdiction of the new address.
Sample Spiel for Verification Interview:
SCENARIO 3: THE PENSIONER TEMPORARILY LIVES ABROAD.
Ask for the temporary address and the date when the pensioner is coming back. If 1-2 weeks, the interviewer may come back for a revisit. If more than 1 month, tell them that the information will be reported to GSIS.
Sample Spiel for Verification Interview:
SCENARIO 4: COMPLETELY REFUSED TO GIVE INFORMATION AFTER 3 ATTEMPTS
If the pensioner’s representative keep on providing reasons and the interviewer is not successful even after 3 home visits, tell them that the information will be reported to GSIS.
Sample Spiel for Verification Interview:
SCENARIO 5: THE PENSIONER IS DEAD ALREADYWITHOUT INFORMINGGSIS.
Be sympathetic for the loss.Request if you can take a picture of the pensioner’s death certificate.
MaramingSalamatatGood LuckposaatingLahat!

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